Terms of Use

1. Agreement to Terms

By accessing or using acelvl.com, its subdomains, or any products and services offered by ACE LVL SIA, a company registered in the Republic of Latvia, you agree to be bound by these Terms of Use.

2. Description of Services

ACE LVL provides:

• Technology & Automation Strategy — analysis and roadmap development for software and automation implementation
• Custom Software Development — web apps, internal tools, and AI-powered agents built to specification
• RPA & Workflow Automation — robotic process automation solutions using n8n, Make.com, and similar tools
• Content & Marketing Production — ongoing content and campaign production for social, blogs, and paid channels
• AI Chatbots & Voice Automation — conversational and voice-based solutions for customer service and lead generation
• Sales & Marketing Automation — end-to-end automated funnel setup
• Analytics & Business Intelligence — dashboards and forecasting solutions

3. Eligibility

To use our Service, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding contract
• Not be located in a country subject to international sanctions
• Not be prohibited from using the Service under applicable laws

4. Account Registration

Some features may require account registration. You agree to provide accurate information, maintain account security, notify us of unauthorized access, and take responsibility for all activities under your account.

5. Intellectual Property

All content on acelvl.com is the property of ACE LVL SIA or its licensors, protected by copyright and trademark law.

• Custom-built solutions created specifically for a client become the client's property upon full payment
• Templates and proprietary frameworks used in delivery remain our property and are licensed (not sold) on a non-exclusive basis

You may not copy, reverse engineer, or use our branding without prior written approval.

6. Client Obligations

• Provide timely access to required systems, credentials, and data
• Review and approve deliverables within agreed timeframes
• Pay invoices in accordance with agreed payment terms
• Not use services or deliverables for illegal, harmful, or unethical purposes
• Maintain confidentiality of any proprietary methodologies shared

7. Payment Terms

• Prices quoted in EUR unless otherwise specified, exclusive of Latvian VAT (PVN, currently 21%) where applicable
• Project-based services: Typically 50% upfront deposit, 50% upon completion
• Retainer/subscription services: Billed monthly in advance
• Bank transfers (SEPA): Creditor identifier LV96ZZZ40203634721

Late invoices are subject to statutory interest under the laws of the Republic of Latvia. We reserve the right to suspend services for overdue accounts.

8. Confidentiality

Both parties agree to keep confidential all non-public information received during the engagement. This obligation survives termination for 3 years.

9. Prohibited Uses

You agree not to use the Service to violate laws, transmit spam or malware, engage in fraudulent activities, infringe intellectual property rights, harass users, attempt unauthorized access, or build competing products using our proprietary methodologies.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND. We do not warrant that results achieved for other clients will be replicated for your business. AI tools and automation systems involve inherent uncertainty.

11. Limitation of Liability

Our total liability for any claims shall not exceed the total fees paid by you in the 3 months preceding the claim. We are not liable for indirect, incidental, special, punitive, or consequential damages. Nothing in these Terms limits our liability for death or personal injury caused by negligence or fraud.

12. Indemnification

You agree to indemnify and hold harmless ACE LVL SIA from any claims, damages, and expenses arising from your violation of these Terms, your use of the Service in violation of applicable law, or your negligence or willful misconduct.

13. Term and Termination

These Terms remain in effect for as long as you use the Service. We may suspend or terminate your access immediately if you breach these Terms, fail to pay invoices, or engage in illegal conduct. Provisions regarding confidentiality, intellectual property, liability, and indemnification survive termination.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Latvia. Disputes are subject to the exclusive jurisdiction of the courts of the Republic of Latvia. EU consumers may also use the ODR platform: ec.europa.eu/consumers/odr.

15. Third-Party Services

Our Service may integrate with third-party platforms such as payment processors, automation tools, and AI providers. Use of those platforms is subject to their own terms of service. We are not responsible for the availability or actions of third-party services.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice by posting the updated Terms with a revised date and, for material changes affecting active clients, by email notification. Continued use constitutes acceptance.

17. Contact Us